About Us

Teleperformance is the worldwide leader in outsourced multichannel customer experience management with over 138,000 people in 46 countries.  We help clients build their customer experience strategies regardless of the channels to be used. 

Our range of core services across the world is closely aligned to help organisations optimise the value of their customer relationships at every stage of the customer lifecycle.  Our services cover customer care, technical support, customer acquisition and debt collection.

We provide a wide range of business solutions; from small, niche dedicated teams, to shared resource environments (Bureau) and large scale multi-location teams of 1000 people, located either in  one of our specialist contact centres or at our client’s facility.   

Teleperformance is a people company; we recognise happy people make happy customers.  We are proud of the people culture we have developed in the UK, ensuring we engage at all levels.  Our people development plans include supporting people by offering tools to develop their lives as well as the skills to do a great job for our clients.

Many of our clients have been partnering with us for in excess of 14 years.  Clients choose Teleperformance because they want a level of service that is unsurpassed, to protect their brand, grow their market share, increase their sales and improve their customers’ experience.

Recent Awards – 2013

Institute of Customer Service UK – Customer Satisfaction Awards 2013

FINALIST – Teleperformance UK – Quality Service Provider of the Year

Contact Centre World Awards 2013 – EMEA Region

FINALIST – Best Use of Social Media in the Contact Centre – Teleperformance UK

European Outsourcing Association - Award for Corporate Social Responsibility 2013