Two TP-UK Bangor Call Centre Managers Win at the UKCCA Awards 2019


We are delighted to announce that two of our Contact Centre Managers from our Bangor NI team were worthy winners at the UKCCA awards this week.

Heather Crowe was awarded BRONZE for Contact Centre Manager of the Year Outsourced.

Heather said “I am absolutely delighted, to be recognised in the industry as a finalist is an achievement in itself, let alone being awarded the Bronze award for Contact Centre Manager of the Year”

David Lutton hit the jackpot, being awarded GOLD for Contact Centre Manager of the Year Outsourced.

David said “It was amazing to be awarded the Gold for Contact Centre Manager of the Year, still in shock. For Heather to get the Bronze that night and TP getting 2 of the top 3 was a brilliant achievement. Thanks to all our work colleagues that have helped us over time to achieve these accolades”

We asked SVP for Client Operations Stephen Morrow to share his thoughts from the event
“this is a tremendous achievement for both David and Heather to be awarded such a prestigious UK Contact Award. All of their colleagues in NI are so proud of their success”

What a remarkable achievement Heather & David – Congratulations!

#UKCCA19 #eachinteractionmatters

Teleperformance Airdrie awarded for “Outstanding Commitment”

Our values continue to be strong in our Teleperformance Airdrie site. Today our team received an award for “Outstanding Commitment” shown to Remploy through their programme Fair Start Scotland, a partnership that spans over 12 years.

The team were awarded this commitment award having retained the highest number of Remploy candidates across all of their partnerships within Scotland. We are so thrilled to accept this award and as you can imagine there are smiles all round.

Teleperformance announces new CEO for UK and Republic of South Africa

Teleperformance has appointed Gary Slade as CEO of its UK and Republic of South Africa business.

Gary, who joins the firm from Concentrix, has built a career in outsourced customer engagement and brings a wealth of experience to operations.

For the past four years, Gary has been General Manager, responsible for the Europe BPO (Business Process Outsourcing) business of Concentrix. He has extensive experience with both public and private sector clients.

Commenting on his appointment, Gary said: “Teleperformance is an outstanding company and I extremely excited to be a part of its future. I am also very fortunate to have inherited a great team with a fantastic group of clients and capabilities.”

“These are both challenging and exciting times to be engaged in the customer experience industry, the shape of which is changing rapidly in both technology advances and consumer behaviours.”

Message from CEO Daniel Julien

Teleperformance CEO Daniel Julien has written an inspiring blog post about the way that all of us treat others and the importance of caring for people in order to achieve happiness and success. Available here



Teleperformance Wins Major E.ON Customer Service Contract

Teleperformance have been awarded a three-year contract to provide Customer Service and Sales Through Service support for E.ON.

From December 2018, Teleperformance teams will handle selected voice and non-voice contacts, including webchat and email from customers wishing to join EON, change tariffs, discuss their accounts, move home and renew their agreements. Agent teams across multiple Teleperformance contact centres, will assist customers with their requirements, whilst also identifying where other products and services that may be relevant, such as the installation of SMART meters.

Chris Lovatt, Managing Director Residential at E.ON commented:  “At E.ON, we pride ourselves on delivering customer service that is responsive, friendly and helpful. We know that Teleperformance is a people company, making it the perfect partner.”

Matt Sims, CEO of Teleperformance UK & South Africa, said: “This significant contract win in the UK utility sector is an excellent platform from which we can further grow our relationship with E.ON. It is testament to our track record of delivering the highest standards of service to our clients’ customers.”


Awarded ‘NI Campaign of the Year’ at the Teleperformance Gala Ball held in the Crown Plaza Belfast on Saturday night
A very well deserved win and proud moment for everyone
#thankyou #proud2betp #eachinteractionmatters

For Fun Festival 2018

Teleperformance around the world showed just how talented their employees are at the For Fun Festival 2018. Thank you for your support and appreciation for this event! Keep those fun pictures coming! #Proud2beTP

Planting Trees in Columbia

Our volunteers from Teleperformance in Colombia planted trees at the mountainous area of Serranía del Majuy. Thank you for your support in our #COTP initiatives! Together, we can take good care of our environment. #TeleperformanceCares