• Retail & Financial Services Centres of Excellence
• 1550 Seats – 850 FTE across 3 facilities
• Cuprum site established in 2015, City Park site established in 2020
• Services: Customer Care, Technical Support, Telesales
• Verticals: Telco, ISP, IT & Technology, Retail and Financial Services
• Multi-lingual Capability
• Customer service, sales through service, order processing, complaints management, account management and social media